Voicemail and call diversion

Record new voicemail greeting

  • Dial *97 (press send to save waiting)
  • Enter the password 1234#
  • Press 5 (for advanced options)
  • Press 1 to record
  • Press 1 for greeting 1
  • Press # to end
  • Press 2 to save.

Voicemails will be emailed to the email address on record for that extension.

Enable call forwarding

On the handset you wish to enable forwarding for:

  • Dial *72
  • Enter the phone number followed by # e.g. 0411 123 123#

Disable call forwarding

On the handset you wish to disable forwarding for:

Transfer Calls

  • During a call press the transfer button on screen or on the phone keypad.
  • Enter the phone number to transfer to, or press the ‘+More’ button and select from the extensions on screen.
  • If using attended transfer mode (default), announce the call and hang hung to complete the transfer.

Note: The transfer mode (Blind/Attended) can be changed on the server or locally on the phone. If changed on the phone, this setting will always override the servers setting.

Conference Call

  • During a call press the conference button on screen or on the phone keypad.
  • Enter the phone number to conference to, or press the ‘+More’ button and select from the extensions on screen.
  • Announce the conference to the called party, and press the conference button again to initiate the call conference.

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