Customer Satisfaction Survey Step 1 of 9 11% At Ezi-Web we pride ourselves on providing services to households and businesses that are reliable, fast and supported by excellent customer service and technical support. Your feedback is therefore important to us. The following survey should take about 5 minutes to compete. By filling out this survey, you will go into a draw to win $50 off your next bill. This survey is anonymous, but you do have the choice to provide your details at the end of the survey if you’d like to go into the draw to win the $50 prize. Survey closes 14/08/2020. How long have you been with Ezi-Web?*Less than a year1-2 years2-5 yearsMore than 5 years How did you first hear about Ezi-Web?*Word of mouthRadioNewspaperFacebookLinkedInFlyerLetter/pamphlet (via mail) Which type of internet connection do you have?*Fixed WirelessNBNFTTB Rate the followingWhat are the most important qualities you look for in the service we provide (rank from 1-5, 1 being least important, 5 being most important)Reliable Connection*12345Value for money*12345Connection speed*12345Customer service*12345 In the last 6 months, have you experienced any of the following issues:* Slow speeds Failure to connect Drop-outs No connection (for more than 3 hours) Long wait times for customer service Hardware issues (e.g. modem/router) None of the above Other How would you rate our response to your issue(s):*ExcellentVery goodGoodFairPoor Rate the followingIf you have been in contact with our customer service staff, how would you rate the following:Knowledge*ExcellentVery goodGoodFairPoorFriendliness*ExcellentVery goodGoodFairPoorProfessionalism*ExcellentVery goodGoodFairPoor To what extent are you satisfied with the reliability of the internet services you currently receive from us?*Very satisfiedSomewhat satisfiedNeither satisfied or dissatisfiedSomewhat dissatisfiedVery dissatisfied Overall how would you rate the quality of customer service received from us?*ExcellentVery goodGoodFairPoorBased on your response to the previous question, we would really appreciate if you could provide a brief testimonial using the box below(This is likely to be used in our ‘testimonials’ section of our website and remains anonymous).Based on your response to the previous question, what are some of the things you think we can improve on?* Is there anything else you would like to tell us that may help improve our customer service?Email (required to enter the prize draw) Account Number (required to enter the prize draw)EmailThis field is for validation purposes and should be left unchanged.